Healthcare AR Management
Commercial AR Management
Insurance Overpayment Recovery
Collecting payment from people who are behind isn’t easy. After all, you’re human, and you know that sometimes, people just don’t have the money. Of course, some people are rude — and that’s challenging to manage as well. Wherever your customers fall on the debtor spectrum, here are some do’s and don’ts for handling the tougher calls.
Medical billing is a unique animal, requiring plenty of knowledge about different insurance companies, plus a reliable process in place to make sure nothing is missed. If your team works at a doctor’s office or health organization, make sure you’re tackling all these steps.
Without data points as guides, your executive team is not able to make decisions about the business. But which metrics are important for your A/R status reports?
Texting has become almost a universal way to communicate with friends, family, colleagues, and even clients. Sometimes, it’s the fastest and easiest way to reach people. But in the world of collections, can you — and should you — send text messages? How to Use Text MessagesText messages don’t just come into play after your customer is late paying his or her bill. You can start using text messages with customers at the start of your relationship.
Some clients and patients will never pay, and that’s just part of doing business. Of course, that costs your company money, and ultimately, the consumer. However, there are some steps your AR team can take to increase cash flow and reduce patient collections. Our team of collection experts compiled this list of ways to improve your collection program.
About 56 percent of patients delay paying their medical bills because they can’t afford them.This is mostly in part due to the high deductible plans that most Americans now carry for their health insurance. With that and the fact 58 percent of Americans have less than $1,000 in savings, Healthcare Providers are seeing more scenarios daily of patients not being able to resolve balances in full.
This post is from our CEO, Bill Rousselle, who shared some thoughts as the company celebrates its 34th anniversary.
We recently sat down with Carleigh, one of our team leads, to learn more about her work and what tips she would offer to AR teams and business managers.
Tracking down overdue payments is a challenging task for any company — but part of the regular work for your revenue cycle team.