Extended Business Office – Insurance Collection Agency
Insurance Overpayment Recovery
Extended Business Office – Insurance Collection Agency
Insurance Overpayment Recovery
We provide effective and reliable debt recovery services that are sensitive to your current client relationships. From initial billing to bad debt, we’re a one-stop shop with customizable programs according to your needs.
Superior Training
We have highly trained Insurance Overpayment Recovery Specialists, CPAR and AAHAM Certified. They are skilled in all processes of provider and insurance claim billing practices and recovery that could result in Insurance Overpayments. Plus, our insurance collection agency’s knowledge of medical terminology creates impactful recovery results. Their experience gives us a unique advantage over other debt collection agencies.
We Learn Your Business
We familiarize our staff with your EOBs, denial and reduction codes to provide more immediate response to provider driven questions.
Bulk Claim Strategy
Bulk claim submissions to provider has proven to be more effective in our results and bottom-line increase to recovery for your company debt collection.
Establish a Connection
As an insurance collection agency, we build a relationship with the Overpayment/Refund Specialist of the provider. Most importantly, you will be assigned a team of our Insurance Overpayment Recovery Specialists that works only with your claims. This assists in the recovery and expedition of future claims.
Back up Documentation
If available, we are able to access back up documentation without interrupting your current work flow.
Whether you need help establishing an internal recovery system or personal contact to providers for the recovery of overpayments, insurance collection agency, Capital Recovery Corporation (CRCorp) has the expertise to institute the right program for your business’s needs.
Medical Debt Collections is Our Specialty
- Founded in 1985
- No recovery; no fee!
- 24/7 online reporting
- Domestic & International Attorney network
- Licensed and bonded
- Competitive Contingency Rates
Why CRCorp will Benefit your Business Debt Collection
- Overall Increased Cash Flow: reduction of overhead cost, and effective recovery
- Professional & Ethical: We acknowledge that there is an ongoing relationship with your providers and we handle all claims with the empathy and sensitivity needed.
- Customized Monthly Status Reports: Have full confidence at any time in being able to view any/all of your claims and our current activity.
Protection Guaranteed
- CRCorp’s Management, Administrative Personnel and Recovery Specialists are required to be HIPPA certified
- Business Associate Agreement provided per HIPAA regulations
- Secured Client Web Access is guaranteed for your access only
Learn More About Insurance Collection Agency Capital Recovery Corporation
Phone: 1-800-456-8488
Email: arsolutions@capitalrecovery.net
Website: www.capitalrecovery.net
Frequently Asked Questions (FAQ)
What is insurance overpayment recovery?
Insurance overpayment recovery is the process of reclaiming funds that were incorrectly paid and are owed back after being identified.
Why do overpayments occur?
Overpayments can result from duplicate payments, eligibility changes, coordination of benefits, or processing errors.
What types can you recover?
We recover identified overpayments across a range of healthcare-related scenarios placed by our clients.
Do you work with providers and insurers?
Yes, we work across healthcare organizations, including payers and providers.
Are you HIPAA compliant?
Yes, we support HIPAA-compliant processes and provide a BAA where applicable.
How is accuracy ensured?
We work from identified overpayments and validate details through documentation and outreach.
What if there is a dispute?
We manage disputes through documentation review, validation, and escalation.
How do you handle data?
We use secure systems, controlled access, and compliant data handling practices.
Do you provide reporting?
Yes, we provide regular updates and performance reporting throughout the process.
Are there upfront fees?
Fee structures are clearly defined during onboarding and contracting.
What industries do you serve?
We primarily serve healthcare and related revenue cycle environments.
How does your process work?
We manage the recovery lifecycle from placement through outreach, documentation, follow-up, and resolution tracking.
Who reimburses overpayments?
Responsibility depends on who received the funds—providers, facilities, or third-party administrators.
How long does it take?
Timelines vary based on complexity, documentation, and responsiveness. Younger accounts typically resolve faster.
What info is needed to start?
We require placement data, account details, and supporting documentation where available.
How much does it cost?
Pricing varies by scope and is typically customized based on volume and complexity.
Can you recover old accounts?
Yes, depending on age, documentation, and recoverability factors.
Will this affect payer relationships?
Our process is professional and aligned with client preferences to support relationship management.
Can services be customized?
Yes, workflows, reporting, and communication are tailored to client needs.
What is your success rate?
Performance varies by account factors; we track recovery rates, timelines, and outcomes.
What sets you apart?
Our proprietary database, advanced data mining capabilities, NPI and TIN matching, API integrations, and focus on recovery execution, customization, and transparency differentiate us.
Who do we contact?
Contact our team via phone or email to get started.
Phone: 888-925-8150
Email: contact@crcorp.net
CUSTOMIZABLE SERVICES
Some of our Extended Business Office Solutions
- Provider Sensitive approach to Insurance Overpayment/Refund Requests
- Early Out-Pre Collections
- Letter/Statement Services
- Bad Debt Collections if necessary
- Provider Sensitive approach to Insurance Overpayment/Refund Requests
- Early Out-Pre Collections
- Letter/Statement Services
- Bad Debt Collections if necessary
Testimonial
It is a real pleasure doing business with Capital Recovery. Everyone on your staff that we came in contact with is of the utmost professionalism, from the people answering the telephone to your collection personnel or your sales staff to your bookkeeping department.