Here at Capital Recovery Partners, we recognize the value of having top-notch team members. Our hiring process allows us to attract and hire employees who become some of the best debt collection personnel. Our commitment to ongoing training and continuing education allows our team to remain ahead of the latest technologies and tools in the debt collection market.
Each month, we will highlight our fantastic team members on our blog. For December, meet Emily D., a financial counselor for our medical accounts.
Follow along below to learn more about Emily and her important role here at Capital Recovery.
How long have you worked with Capital Recovery?
Two and a half years.
What do you enjoy most about working at Capital Recovery?
I enjoy my coworkers and the overall atmosphere of the office. Everyone here is very friendly and easy to work with.
How do you feel that Capital Recovery is different from other collections agencies?
Capital Recovery has a strong dedication to working with our clients and their debtors to obtain a swift and smooth resolution. There is also an exceptional commitment to detail.
What values do you see Capital Recovery embrace daily?
I see a strong value in teamwork and working together towards a common goal.
Tell us about a nice encounter you had with a coworker or customer?
There are too many positive encounters that I’ve had with my coworkers to just list one! I love them all. I have also had countless nice encounters with our debtors. I’m always happy to help debtors resolve their accounts while making a genuine connection with them.
How does your current job with Capital Recovery compare to previous jobs you have had?
It’s definitely the most supportive office I’ve worked in. Being a small office, it’s great that every coworker and manager is easily approachable with any subject or inquiry.
If you had only five words to describe Capital Recovery, what would they be?
Hardworking, loyal, passionate, educational, and welcoming.
How has Capital Recovery helped you achieve your personal and professional goals?
There is a common goal for excellence in our office but also forgiveness for any missteps, which I appreciate. I’m also grateful for the ongoing education we receive since our industry is frequently updating and producing new laws. This has really helped me excel in our industry since I can help keep our debtors well-informed, leading to an amicable resolution.
What motivates you?
Helping people in need, and my dogs.
What do you most enjoy doing outside of work?
I’m an outdoorsy girl, so I love hiking, taking my dogs for walks, and camping.