Healthcare AR Management
Commercial AR Management
Insurance Overpayment Recovery
Here at Capital Recovery, we recognize the value of having top-notch team members. Our hiring process allows us to attract and hire employees who become some of the best debt collection personnel. Our commitment to ongoing training and continuing education allows our...
Technology has forever changed the way people communicate both in their day-to-day lives and in multiple industries and applications. The space for business and healthcare debt collection and commercial AR management is no different. The leadership team at Capital...
Debt – an ugly, four-letter word that is universally understood as a bad thing. Carrying debt without a strategic plan to pay it off is unsustainable and can make for many a sleepless night for families, individuals, and even businesses. Thankfully, there are ways to...
Over the last couple of months, many organizations have been hit with what’s known as “The Great Resignation,” or, a full-on shift in employee retention. According to the U.S. Bureau of Labor Statistics, 4 million Americans quit their jobs in July 2021. Those numbers...
A collection agency offers services to lenders and creditors so they can recover funds that are past due or in default. Usually, a creditor hires a collection agency after it has made several failed attempts to collect a debt. Why use a collection agency? You’re...
Businesses seeking accounts receivable solutions often run into the extended business office (EBO) option and wonder what it means. An EBO is simply an extension of your business office, with a team who will develop processes to meet your business goals. They’ll also provide a more effective debt collection solution customized to your business style. This could involve creating an updated privacy policy or improved medical coding to better keep track of customer debt. An EBO provides revenue cycle best practices in areas ranging from ongoing billing and collections to denial management.
A customer or patient isn’t paying his or her bill, and after a few months of mailing letters and making calls, you decide to turn it over to a collection agency.
Scammers searching for a quick buck aren’t helping things, so it’s critical that consumers know the difference between a legitimate call about a bill you missed versus someone trying to get your money.
When collection agencies call and send bill reminders, they work with your customers on your behalf to collect money that the agency shows as owed, remitting payment to you less a small fee. However, some customers rather not pay the collection agency, they will pay you instead.