The Coronavirus pandemic has hit many businesses very hard as they close their doors to shelter-in-place or lose customers while everyone stays home. We know our customers are concerned about theirs.
With challenging economic times now and ahead of us, we’ve heard a few questions about how things are going here at Capital Recovery. Here are some answers.
Our Team
For their health and that of our community, all of our team members are working remotely, with no interruptions to daily operations. Our Business Continuity Plan was current and effective, making the transition as smooth as possible under the circumstances. As always, we have a 24/7 call center that captures all calls after hours.
Compliance
All compliance measures have been in place for years to make sure the handling of any data is the same working remotely as it is in office.
There are talks of credit reporting revisions during this time. While there is no federal mandate that impacts active collections, a few states have made changes to theirs. We are following these changes daily and applying them.
Our industry’s professional association, the ACA, is offering daily huddles with the latest information. We are following those each day.
Challenges Ahead
We are leading with empathy in regards to current economic struggles. Please use this as a time to reach out to us and let us know if there are any changes you’d like us to make to handling your accounts, such as extended payment plans, prompt pay settlement offers, etc.
If you have any questions, please reach out to arsolutions@crcorp.net and we will respond ASAP.