If you’ve received a communication from a commercial debt collection agency, it’s within your rights as a consumer to dispute claims that you believe to be incorrect or inaccurate. Here’s how to be better informed and prepared for that process.
- Gather the Appropriate Documentation
First, you need to gather and familiarize yourself with all the relevant information related to your claim. That includes details like:
- File or Claim Number
- Creditor Name and Payment History (Including Dates and Amounts)
- Payment Format (Cash, Check, Credit, Payment App, etc.)
- Date of Checks Cleared (If Paying by Check)
- Credit Card Name and Security Information
- Confirmation Numbers for Any Payments Made
- Dates Payments are Processed or Posted
This will give agents as much detail as possible, so they can identify the source of any inaccurate or incomplete information on their end.
A Note About Documentation for Medical Debt: If your account/claim is a medical debt, we have previously provided information regarding the medical debt (including provider name, amount, date of service, and balance owed). Look for previous communications from Capital Recovery Corporation for this information. By the time we are contacting you about a medical debt, your insurance company has already received the bill for that service, and the amount we are contacting you about is what they’ve deemed you responsible for. If you believe there is an error in their documentation, be sure to provide us with a copy of the Explanation of Benefits (EOB) related to your claim.
- Familiarize Yourself with Local Laws Regarding Your Debt
It’s a good idea to get familiar with state laws regarding debt collectors, consumer protection, and more. These laws dictate how the debts can be collected, what is and isn’t appropriate communication, and more. Having a foundational understanding makes it clearer what an agency’s conduct should be and what your obligations are regarding debt payment and responding to inquiries.
- Be on the Lookout for Scams
The inaccurate information reported to you about your debt could be part of a debt collection scam. Knowing the signs of these scams and what to do if you’ve been targeted by one keeps you and your financial information safe and secure. Asking the agency for information they are legally required to provide not only helps you get your questions answered, but it can also potentially clear up inaccuracies and/or prevent your information from being misused
- File a Claim Directly
Capital Recovery Corporation is trusted by multiple industries for ethical, compliant commercial debt collection services. If you have any questions about your claim or would like to dispute a debt collection claim made by our agency, please contact us. We’ll strive to provide excellent service throughout the resolution process.
We follow the Fair Debt Collection Practices Act (FDCPA) and are HIPAA compliant.
Capital Recovery Corporation – NMLS No. 1666542
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