As a top medical and business collections agency, our goal is to consistently look for tools and resources that benefit our systems and processes and allow us to deliver exceptional results for our clients. Last week, we shared more about text messaging, one way that we use to maintain our high standards for debt collection.
This week, we wanted to highlight two different resources that allow us to improve the way we communicate with consumers via their phones, VoApps and Number Sentry.
Customizable Voicemail Messages
Over the last couple of years, the percentage of Americans who answer the phone when an unknown number is trying to reach them has declined sharply. In fact, only 19% of Americans generally pick up the phone from an unknown number, according to data from the Pew Research Center.
Enter VoApps, a DirectDrop Voicemail platform that allows us to deliver customizable voicemail messages that empower debtors to respond on their own time.
Instead of dialing out and wasting time listening to customers’ phones ring, our staff can leave a voice message without the intrusion of an actual phone call. This means that customers are given the flexibility of responding when it’s most convenient for them and not while they’re in the middle of other important tasks that make up their day.
What’s more, using VoApps is beneficial for our team of agents because they’re able to stay focused on answering incoming calls from customers who are ready to negotiate their payments. With it, we can reach up to 50,000 voicemails in one hour, which allows us to serve many clients at a time.
Outbound Calling Solutions
Another tool that we use to improve our debt collection services is Number Sentry. As the name implies, Number Sentry acts as a guard over our outbound calling numbers and helps to prevent carrier and app Call Labeling, Call Blocking, and Business Name Presentation issues from hurting our call completion rates. Through their detailed call number solutions, we can determine whether our outbound phone numbers are labeled or blocked and learn more about how Capital Recovery is displayed on consumer phones across 24 different carriers and the 10 top Caller ID and Call Blocking apps.
Number Sentry’s Number Registration service registers our numbers to help clear improper Carrier Blocking and inaccurate Call Labeling from our outbound calling numbers. This is especially important for our business when it comes to making sure that we’re operating within the guidelines and restrictions for telephone call frequency set in Regulation F because there are limitations on the number of times a collection agency can communicate with a debtor.
Our debt collection agency can help you get back your past-due debt from healthcare to commercial to insurance overpayment while maintaining excellent customer relationships and restoring credit. These tools and more allow our team members to effectively communicate with the customers, patients, and organizations we serve. By partnering with us, you can shift your energy to what’s important–managing your business, not your debt collections. Contact us today to start a conversation and see how we can help your organization.