Over the last couple of months, many organizations have been hit with what’s known as “The Great Resignation,” or, a full-on shift in employee retention. According to the U.S. Bureau of Labor Statistics, 4 million Americans quit their jobs in July 2021. Those numbers aren’t slowing as we enter the fourth quarter and move forward into the future of work.
The pandemic has allowed many employees to think about what’s important to them. This self-reflection has caused many people to give up their jobs in search of more fulfilling opportunities. As a result, organizations without a strong cultural infrastructure are suffering because they’re losing top talent.
Before you assume the ideas behind the shift are solely about maintaining opportunities for remote work, consider this: the top reasons people commit to an employer aren’t so much about the logistics of work, but the meaning of work.
Who joins us on our journey to become the go-to medical and commercial debt collections agency is just as important as the why behind that goal. Our people generate unparalleled performance for our clients, so we provide the best possible work environment for our employees. Here are just a few ways we prove our commitment to our employees every day.
Our Commitment to Getting it Right
A strong, successful company is a matter of assembling the correct components, and that starts with hiring top-notch company debt collection personnel while also maintaining ongoing training, complete with the continuing education provided through IACC and CCAA. Through training and ongoing continuing education, our team of personnel is supported through opportunities to remain competitive in their knowledge of debt collection best practices. Their knowledge and ability to discern each of the appropriate steps for each case allows us to serve each client in the very best way.
Personal Connections
Many other debt collection organizations operate with an auto-dialer. There are many reasons for choosing to operate a company this way, including faster response times and increased conversions. We take a different approach, which is to connect each employee to a specific client. This allows for a human element in every organization we serve. That means a human is behind each relationship, communicating directly with empathy and respect.
A Commitment to the Community
Another way we show commitment to truly caring for others is through our organization’s do-good efforts. We believe that by giving back to the community, everyone benefits, allowing connection between our team members and the areas we serve.
In the past, these efforts have included partnerships with Goshen Valley, an organization that provides positive environments for youth in foster care, and Loving Won by One, an organization dedicated to providing services to the homeless in metro Atlanta. Through these partnerships, our team connects over a sense of purpose and commitment to serve.
Moving Forward
Maintaining relationships at the employee and business levels is a primary focus for us, and will continue to be a strategic part of the how and why we do business. This commitment sets us apart from other agencies as we continue to grow.